Service improvements: Podcast

Here’s our latest podcast where I speak with expert Peter Daniel of ADC-Automotive Dealer Consulting about the importance of the Service Advisor, and look at some key indicators to measure his or her performance.

(ADC, a consultancy with offices in the U.S. and in Puerto Rico, provides consulting and training services to auto manufactures and dealers, focusing mainly on process and profit improvement for service, parts and body shops).

The podcast runs about 15 minutes (available in English for now).

	To listen: click here once.
	To download: right-click and choose Save Target As.

Or go to the Autologica website.

Tags: auto dealer, auto dealers, car dealer, car dealers, motor vehicle dealer, motor vehicle dealers, automotive, auto industry, automotive industry, auto service, best practices, DMS, dealer management systems, auto dealer software, Autologica, Al McClymont, Peter Daniel

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Podcast: How successful dealers counteract shrinking margins

Our new podcast is ready, where I talk with Peter Daniel of ADC-Automotive Dealer Consulting about how successful dealers are responding to shrinking margins on auto sales.  

This ties into my post of a few days ago, "Lower margins, what to do".

The podcast runs 15 minutes… here’s a brief guide of its content:

1. What dealers can do to offset shrinking margins on sales of new cars
2. Procedures are needed to improve aftersales operations
3. Parts and Service are not "necessary evils"; margins are pretty good!
4. A Dealer Management System (DMS) can help organize Parts and Service
5. Real-world example of good use of Lost Sales reporting
6. Manufacturers are starting to mandate better Fill-rates
7. Real-world example of No Problem Found procedures
8. Real-world example of Greeting policies
9. When do dealers understand the need for processes?
10. What procedures have great impact on bottom line?
11. Consistent policies and procedures help a dealer grow

Click here to listen or download the podcast.

(The really nice music bits in there are by Allison Crowe).

First podcast

Check out our first foray into the world of podcasts, courtesy of Peter Daniel of ADC and myself.

It’s 10 minutes long, and covers common problems with systems use we’ve seen at dealerships, modern software features we think dealers should be focusing on, and also the reasons we’ve just partnered. Click here to listen.

I hope you find it useful. Please send in your comments and ideas for future podcasts!