Here’s another entry from our list of eleven "rules" to help guide small and medium sized companies when they evaluate potential suppliers of business management software.
Rule 5: Training is essential. Ask about the cost. Distrust suppliers that offer irrationally fast installations.
The training period for the dealership’s staff, as well as the new system’s “go-live” stage, is commonly underestimated when the implementation of the new dealer management system is planned.
However, training plays a key part in the correct utilization of the system. Proper training will help you:
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Get up and running faster
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Ensure new employees are immediately productive
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Fully leverage the investment you’ve made in your new software system, which in turn will help you improve the way you manage your business with direct impact on your bottom-line
According to a recent survey, over 85% of the reasons for a dealer’s dissatisfaction with their information system derived from its incorrect utilization, with a high percentage of users complaining about a lack of functionality that was later proven to actually be available in the currently installed software.
Unfortunately, training, especially when it is performed at the dealership site and at the hands of specialized trainers, are expensive both for the buyer (due to the actual cost as well as the time the users must set aside, momentarily leaving their daily tasks), and for the seller.
For this reason, it is common for both the dealer and the software supplier to make an effort to reduce the training during negotiations.
This often results in a bad choice for both parties.
During the contract negotiation, an appropriate training schedule should be contemplated and agreed upon. The necessary time will depend on the number of staff members and on the quantity of dealer locations. A “rough” estimate says that it should be no less than ten days per location. Don be surprised if the training ends up costing as much as or even a bit more than the software itself.
Dealers should be suspicious of training and go-live times that seem too short, which may signify poor quality in the software as well as in the related services.
Also, ask your supplier to tell you how much additional training will cost should the need arise in the future.
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Tags: Autologica, DMS, dealer management systems, auto dealer software, automotive, auto industry, automotive industry, auto dealer, auto dealers, car dealer, car dealers, motor vehicle dealer, motor vehicle dealers
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